Having a valet attendant damage your vehicle can be frustrating and stressful; when you hand over your keys, you expect your car to be returned in the same condition as when you left it. If you discover damage after using valet parking, organize your thoughts and stay calm because you may have legal recourse.
Who Is Responsible When a Valet Damages a Car?
Responsibility for vehicle damage depends on the circumstances. The valet company may be liable if an employee caused the damage while parking or retrieving the car, and they often have insurance for such incidents. However, if the damage was due to something unrelated, like a falling object, the situation may be different.
What Should I Do if I Notice the Damage Immediately?
If you notice damage to your vehicle before leaving the premises, take these steps right away:
- Notify the valet manager or supervisor on duty. Explain the situation clearly and provide details about when the car was handed over and when the damage was discovered.
- Request an incident report to document the damage and any discussions with the valet staff. Be sure to get a copy.
- Ask if there is surveillance footage from the parking area, which can help establish when the damage occurred.
- Take photographs of the damage from various angles, including close-up shots and wider views. This evidence could be helpful for your claim.
- Get the contact information of the valet company and its insurance provider.
What if I Discover the Damage After Leaving?
If you notice damage after leaving, the process may be more challenging but still manageable. Contact the valet company immediately to report the damage; they may ask for an inspection. Be ready to provide photos and the parking receipt to support your claim.
Can I File a Claim Against the Valet Company?
Filing a claim against the valet company may be appropriate if evidence indicates the damage occurred in their care. Contact the company and provide your documentation. Their insurance may request a vehicle inspection or more details. If they deny responsibility, contact your insurer, who may cover the damages and pursue reimbursement from the valet company’s insurance.
What if the Valet Company Denies Responsibility?
If the valet company refuses to accept liability, read the terms on the valet ticket or any agreement signed. Some have disclaimers that limit liability, but these disclaimers may not always be enforceable.
In cases where the company refuses to cooperate, or liability is disputed, a car accident attorney can help determine if pursuing legal action is warranted.
Is the Valet Company Always at Fault for Damages?
The valet company is not always responsible for damage that occurs while a vehicle is in its care. The damages might be caused by:
- Third-Party Incidents: Another driver may have hit your car in the parking area.
- Environmental Factors: The damage could have been caused by weather conditions or falling objects.
- Pre-Existing Damage: Valet companies may not cover damages that existed before the vehicle was parked. We recommend noting any pre-existing damage before using valet services.
How Can I Prevent Issues When Using a Valet Service?
While not all incidents can be avoided, a few precautions can reduce the risk of disputes over damages. In addition to checking your car before using a valet, you can take photos as an extra safety measure. Take a photo of the parking ticket and keep it in a safe place. Finally, if you are uncomfortable about using a valet, ask about self-parking options.
The Skilled Media Car Accident Lawyers at Eckell Sparks Represent Clients in Property Damage Claims
If your car was damaged by a valet and you are facing challenges in resolving the matter, the knowledgeable Media car accident lawyers at Eckell, Sparks, Levy, Auerbach, Monte, Sloane, Matthews & Auslander, P.C. can offer advice on pursuing compensation. To learn more, call our Media and West Chester, Pennsylvania, offices at 610-565-3701 or complete our online form. We gladly serve clients in Delaware County, Chester County, and Montgomery County.